Industry Week: Know your customers, industry 4.0 edition

Service Pump and Supply analytics

By mining their internal data on pump repairs, Service Pump is now able to predict when a customer’s pump is likely to fail and how much the customer is likely to spend operating a pump in their unique environment. They can also provide customized preventative maintenance plans and schedules to extend the lifetime of their customers’ products.

Exponent Telegram: Service Pump uses technology to transform its business

Service Pump uses technology to transform its business

HUNTINGTON — When you go online and order from Amazon, you get quick delivery of the product you want. But Amazon does more than that. It uses your order history to offer other items you might like or need. Sometimes it even suggests products that might work better than the one you bought last time. You can even set up …

InformationWeek: Pumping up the SPS Customer Experience with Kenandy

SPS customer experiences have radically changed. SPS was serving one customer in particular recently that had hired SPS to conduct 100 pump repair calls to a variety of production sites. Because SPS now has all of the customer data in one accessible place (which can be viewed via a mobile device), SPS employees were able to provide the customer with …

State Culture Needs to Shift, Show Value in Entrepreneurship

WV Entrepreneurs

State Culture Needs to Shift, Show Value in Entrepreneurship The West Virginia economy is broken. The solution is to move heaven and earth to help young businesses grow into the lions of the global economy. This requires a fundamental change in our culture: we need to invest in talent.