By mining their internal data on pump repairs, Service Pump is now able to predict when a customer’s pump is likely to fail and how much the customer is likely to spend operating a pump in their unique environment. They can also provide customized preventative maintenance plans and schedules to extend the lifetime of their customers’ products.
Exponent Telegram: Service Pump uses technology to transform its business
HUNTINGTON — When you go online and order from Amazon, you get quick delivery of the product you want. But Amazon does more than that. It uses your order history to offer other items you might like or need. Sometimes it even suggests products that might work better than the one you bought last time. You can even set up …
InformationWeek: Pumping up the SPS Customer Experience with Kenandy
SPS customer experiences have radically changed. SPS was serving one customer in particular recently that had hired SPS to conduct 100 pump repair calls to a variety of production sites. Because SPS now has all of the customer data in one accessible place (which can be viewed via a mobile device), SPS employees were able to provide the customer with …
Charleston Gazette-Mail: People, places, and policies key to moving WV forward
People, places, and policies are the keys to moving WV forward Lawmakers need to focus on the people, places, and policies that can drive our economy. Many of West Virginia’s lawmakers claim they’re doing everything within their power to drive business and create jobs. I know they can do more.
State Culture Needs to Shift, Show Value in Entrepreneurship
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