Industry Week: Know your customers, industry 4.0 edition

Service Pump and Supply analytics

By mining their internal data on pump repairs, Service Pump is now able to predict when a customer’s pump is likely to fail and how much the customer is likely to spend operating a pump in their unique environment. They can also provide customized preventative maintenance plans and schedules to extend the lifetime of their customers’ products.

Freeze warning: 6 tips for keeping pumps and pipes safe

Tips for keeping pipes and pumps safe

6 Tips for Keeping Pumps and Pipes Safe in Winter: Brutal cold weather can be almost as hard on your pumps and pipes as it is on you! Check out these six tips to keep your water flowing and protect your equipment when temperatures fall below freezing.

Exponent Telegram: Service Pump uses technology to transform its business

Service Pump uses technology to transform its business

HUNTINGTON — When you go online and order from Amazon, you get quick delivery of the product you want. But Amazon does more than that. It uses your order history to offer other items you might like or need. Sometimes it even suggests products that might work better than the one you bought last time. You can even set up …

InformationWeek: Pumping up the SPS Customer Experience with Kenandy

SPS customer experiences have radically changed. SPS was serving one customer in particular recently that had hired SPS to conduct 100 pump repair calls to a variety of production sites. Because SPS now has all of the customer data in one accessible place (which can be viewed via a mobile device), SPS employees were able to provide the customer with …

Service Pump and Supply on cutting edge of technology

Source: Salesforce.com

Service Pump and Supply President Patrick Farrell has been invited to speak at Dreamforce ’17, a multi-national conference expected to convene more than 180,000 business leaders and professionals from across the globe. Farrell will share how Service Pump and Supply is working on the cutting edge of technology by harnessing the Internet of Things (IoT) and Cloud ERP to deliver better results …

SPS Sponsors Westmorlapalooza 2017

Service Pump & Supply joined other local businesses in sponsoring Westmorlapalooza, an summertime community event in the Westmoreland neighborhood of Huntington.  There was plenty of sun, ice cream, and music, and SPS’s newly-formed dodgeball team made its debut in the annual Caged Dodgeball tournament on Saturday, July 15.  The team’s not ready to go pro yet, but we’re already working …

Farrell Named to Marshall University Board of Governors

Patrick Farrell, president and owner of Service Pump & Supply, has been named to Marshall University’s Board of Governors by Governor Jim Justice. Patrick is one of three new Board members named to four-year terms.  He is eager to bring to the table his experience and commitment to higher education as the university faces the challenges of significantly reduced state …

Patrick Farrell Named to 2017 Who’s Who in West Virginia Business

Service Pump & Supply’s president and owner Patrick Farrell has been recognized in The State Journal’s “2017 Who’s Who in West Virginia Business.”  The article discusses Patrick’s service in the U.S. Air Force as a F-15 Strike Eagle weapons operator, his decision to leave his military career to return to West Virginia and make a difference in his hometown, and his …

Companies Diversify Amid Coal Downturn

Service Pump & Supply once catered almost exclusively to the coal industry, but recognizing the steady decline of the coal industry has led Patrick Farrell to diversify his business to gain a foothold in new markets.  The company, which has well-established locations in West Virginia, Kentucky, and Pennsylvania, recently expanded to southern Illinois. Solving water problems has always been SPS’s main objective, …